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How do you turn a wedding guest into a repeat booker?
How do you get customers back for another visit, for another reason?
How do you turn a wedding guest into a repeat booker?
How do you get customers back for another visit, for another reason?
How do you recognise and reward loyalty?
Tip: There’s more to it that how much they spend and how often t hey buy…
Understanding customer variability
Why all customers are not the same – knowing this can build brand and revenue
Japan – where attention to detail is key
How a trip to Japan made us realise how different we are for our clients
6 steps to a successful retention strategy
How to keep your customers once you have them
When’s the best time to contact a customer?
Timing is everything for successful customer communications
Why intelligent customer segmentation leads to better marketing results
The right message, to the right customer, at the right time
Customers aren’t just for Christmas
How to turn Christmas shoppers into year-round buyers